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Quality is more than a promise, it's genuine performance.
Ron Kaufman
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Ron Kaufman
Promise
Quality
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Performances
More quotes by Ron Kaufman
Service skills are the foundation for your success.
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Unlimited efforts can produce unlimited results.
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Procrastination is the beginning of poor performance.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Be confident enough to encourage confidence in others.
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Every service problem is as an opportunity to show you care.
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Tend your own garden: savor the blossoms, trim the weeds.
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The bottom line is a by-product of taking care of your main product - your customers.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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First be effective and then be efficient.
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When you see the need, take the action.
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Even a tiny step is one step closer to where you are going.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Quality is a choice. Choose to make it better.
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The starting point is always now. The end is up to you.
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Don't just talk about it, do it.
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Never rest on past success. Create something better.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Convince people and you win their minds. Inspire people and you win their hearts.
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The most valuable person is the one who cherishes the value in others.
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