Quote

Quality is more than a promise, it's genuine performance.

Ron Kaufman

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Ron Kaufman
Culture
Performance
Genuine
Performances
Promise
Quality

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When you see the need, take the action.
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Customers pay a price, but they remember the value.
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You can't find what doesn't exist, but you can create it.
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When your staff are 'information-rich', their information can make you rich!
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Crossing barriers can be as simple as a smile.
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Quality is a choice. Choose to make it better.
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Don't just talk about it, do it.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Make your upper limit, no limit.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Good customers want good quality service. Great customers want it even more.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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What does your product really mean to the people who buy it?
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Procrastination is the beginning of poor performance.
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The starting point is always now. The end is up to you.
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You can't always hire great service providers, but you can create them.
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If you were a customer, would you come back to buy your products or services?
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