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Quality is more than a promise, it's genuine performance.

Ron Kaufman

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Ron Kaufman
Performance
Genuine
Performances
Promise
Quality
Culture

More quotes by Ron Kaufman

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The starting point is always now. The end is up to you.
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Reaching out takes nothing more than a smile.
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Preparation is good, but customers need results.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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You can't find what doesn't exist, but you can create it.
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Testimonials describe what has been, and are a promise of what is to come.
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Are you moving forward, or just moving?
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Service skills are the foundation for your success.
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Make your service systems so strong that everyone looks like a genius.
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If you turn your back on a customer, you turn your back on success.
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Never rest on past success. Create something better.
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Your approval gives others the confidence to serve, to learn, to try.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Procrastination is the beginning of poor performance.
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Tend your own garden: savor the blossoms, trim the weeds.
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Industry jargon may not be a language your customer understands.
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If you only give back what you get from other people, you're not giving as much as you can.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman