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Quality is more than a promise, it's genuine performance.

Ron Kaufman

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Ron Kaufman
Culture
Performance
Genuine
Performances
Promise
Quality

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A great leader makes what is visible in their mind, visible to all.
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Don't just talk about it, do it.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Giving great service requires the right people and the right service tools.
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Quality is a choice. Choose to make it better.
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Make your upper limit, no limit.
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If you were a customer, would you come back to buy your products or services?
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Testimonials describe what has been, and are a promise of what is to come.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Good customers want good quality service. Great customers want it even more.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Reaching out takes nothing more than a smile.
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Silent customers can be deadly. Encourage them to complain.
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If you only give back what you get from other people, you're not giving as much as you can.
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Making an honest mistake is acceptable. Failing to fix it is not.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If your customers are demanding, be thankful.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Focus not on who you are, but on what you can do for others.
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