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Quality is more than a promise, it's genuine performance.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Reaching out takes nothing more than a smile.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Tend your own garden: savor the blossoms, trim the weeds.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Don't let doing enough be good enough.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Enjoy your work so that others may enjoy the results.
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Are you moving forward, or just moving?
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The right measure is not how many customers you've got, but how closely you hold them.
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The bottom line is a by-product of taking care of your main product - your customers.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Preparation clears a pathway for success.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Greatness is not how you feel, it's how you make others feel.
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You can't always hire great service providers, but you can create them.
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The first step to delighting your customers is being there when they need you.
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Good customers want good quality service. Great customers want it even more.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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