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Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman
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Ron Kaufman
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You can't find what doesn't exist, but you can create it.
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Industry jargon may not be a language your customer understands.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Preparation clears a pathway for success.
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Service skills are the foundation for your success.
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Tend your own garden: savor the blossoms, trim the weeds.
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Even a tiny step is one step closer to where you are going.
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The only way to go further than you've been is to take an extra step.
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Compromise in your arguments, not in your expectations.
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If you wait until you have to change, you may have waited too long.
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Good customers want good quality service. Great customers want it even more.
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What you want to be defines what you become.
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Always do what you can do instead of worrying about what you can't.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Customers pay a price, but they remember the value.
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The starting point is always now. The end is up to you.
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Procrastination is the beginning of poor performance.
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Your promise means more than the words you use to give it.
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Preparation is good, but customers need results.
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Never rest on past success. Create something better.
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