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Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

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Ron Kaufman
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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What you want to be defines what you become.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The most valuable person is the one who cherishes the value in others.
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When your staff are 'information-rich', their information can make you rich!
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Unlimited efforts can produce unlimited results.
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Life is not a solitary activity. Live well by living for others.
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Quality is a choice. Choose to make it better.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Always do what you can do instead of worrying about what you can't.
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You are as important as you make others feel.
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Never rest on past success. Create something better.
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Meeting expectations is good. Exceeding expectations is better.
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Q: When you are already in the lead, how do you to stay ahead?
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Are you moving forward, or just moving?
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Make your upper limit, no limit.
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Preparation is good, but customers need results.
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Customers pay a price, but they remember the value.
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The shelter of excuses has a leaky roof.
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