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Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

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Ron Kaufman
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If you want to be the best, find the best in others.
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You can't find what doesn't exist, but you can create it.
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Preparation is good, but customers need results.
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You are as important as you make others feel.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Be confident enough to encourage confidence in others.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Greatness is not how you feel, it's how you make others feel.
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If your customers are demanding, be thankful.
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Testimonials describe what has been, and are a promise of what is to come.
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Compromise in your arguments, not in your expectations.
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Customers pay a price, but they remember the value.
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Let today's strong performance be your starting point for tomorrow.
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Tend your own garden: savor the blossoms, trim the weeds.
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Unlimited efforts can produce unlimited results.
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