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Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman
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Ron Kaufman
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Good customers want good quality service. Great customers want it even more.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Let today's strong performance be your starting point for tomorrow.
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Service is taking action to create value for someone else.
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Don't just talk about it, do it.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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The right measure is not how many customers you've got, but how closely you hold them.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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No one ever delighted a customer by being 'good enough'.
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What you want to be defines what you become.
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Even a tiny step is one step closer to where you are going.
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Life is not a solitary activity. Live well by living for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The bottom line is a by-product of taking care of your main product - your customers.
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You can't stop change. Don't let it stop you.
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Your profits reflect the success of your customers.
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You can't find what doesn't exist, but you can create it.
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When you see the need, take the action.
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The shelter of excuses has a leaky roof.
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