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Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

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Ron Kaufman
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Let today's strong performance be your starting point for tomorrow.
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Customers pay a price, but they remember the value.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Every service problem is as an opportunity to show you care.
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A great leader makes what is visible in their mind, visible to all.
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Silent customers can be deadly. Encourage them to complain.
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If you turn your back on a customer, you turn your back on success.
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What you want to be defines what you become.
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When your staff are 'information-rich', their information can make you rich!
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Convince people and you win their minds. Inspire people and you win their hearts.
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You are as important as you make others feel.
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Your promise means more than the words you use to give it.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Focus not on who you are, but on what you can do for others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The only way to go further than you've been is to take an extra step.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Making an honest mistake is acceptable. Failing to fix it is not.
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When you see the need, take the action.
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