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Always aim for 100 percent and you'll always know where to improve.

Ron Kaufman

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Ron Kaufman
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Quality is more than a promise, it's genuine performance.
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Unlimited efforts can produce unlimited results.
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Customers pay a price, but they remember the value.
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Compromise in your arguments, not in your expectations.
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If you wait until you have to change, you may have waited too long.
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Focus not on who you are, but on what you can do for others.
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Make your service systems so strong that everyone looks like a genius.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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The first step to delighting your customers is being there when they need you.
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Q: When you are already in the lead, how do you to stay ahead?
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Service is taking action to create value for someone else.
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Testimonials describe what has been, and are a promise of what is to come.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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What does your product really mean to the people who buy it?
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The most valuable person is the one who cherishes the value in others.
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