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Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Service skills are the foundation for your success.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Good customers want good quality service. Great customers want it even more.
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No one ever delighted a customer by being 'good enough'.
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Meeting expectations is good. Exceeding expectations is better.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Quality is a choice. Choose to make it better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Testimonials describe what has been, and are a promise of what is to come.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Be confident enough to encourage confidence in others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you turn your back on a customer, you turn your back on success.
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Life is not a solitary activity. Live well by living for others.
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Enjoy your work so that others may enjoy the results.
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The starting point is always now. The end is up to you.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Even a tiny step is one step closer to where you are going.
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The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
