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Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Always do what you can do instead of worrying about what you can't.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Crossing barriers can be as simple as a smile.
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First be effective and then be efficient.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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When you see the need, take the action.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The starting point is always now. The end is up to you.
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The bottom line is a by-product of taking care of your main product - your customers.
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Every service problem is as an opportunity to show you care.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Service skills are the foundation for your success.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Don't let doing enough be good enough.
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Q: When you are already in the lead, how do you to stay ahead?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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No one ever delighted a customer by being 'good enough'.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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What you want to be defines what you become.
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Industry jargon may not be a language your customer understands.
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