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Reaching out takes nothing more than a smile.
Ron Kaufman
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Ron Kaufman
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No one ever delighted a customer by being 'good enough'.
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Procrastination is the beginning of poor performance.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Focus not on who you are, but on what you can do for others.
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What you want to be defines what you become.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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You can't always hire great service providers, but you can create them.
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When you see the need, take the action.
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Tend your own garden: savor the blossoms, trim the weeds.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The first step to delighting your customers is being there when they need you.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Preparation clears a pathway for success.
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Be confident enough to encourage confidence in others.
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Are you moving forward, or just moving?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Industry jargon may not be a language your customer understands.
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Unlimited efforts can produce unlimited results.
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