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Reaching out takes nothing more than a smile.

Ron Kaufman

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Ron Kaufman
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Nothing
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Industry jargon may not be a language your customer understands.
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Are you moving forward, or just moving?
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Always trust people and they may let you down. Always distrust people and you have let them down.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Focus not on who you are, but on what you can do for others.
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You are as important as you make others feel.
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Your approval gives others the confidence to serve, to learn, to try.
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If you were a customer, would you come back to buy your products or services?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Your promise means more than the words you use to give it.
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The bottom line is a by-product of taking care of your main product - your customers.
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Preparation clears a pathway for success.
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The most valuable person is the one who cherishes the value in others.
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Service is taking action to create value for someone else.
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First be effective and then be efficient.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If your customers are demanding, be thankful.
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