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Reaching out takes nothing more than a smile.

Ron Kaufman

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Ron Kaufman
Reaching
Smile
Takes
Culture
Nothing

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Intelligence is useful. Energy is valuable. Integrity is essential.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Customers pay a price, but they remember the value.
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Don't let doing enough be good enough.
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A scattered effort is a poor effort.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Make your service systems so strong that everyone looks like a genius.
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Q: When you are already in the lead, how do you to stay ahead?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The only way to go further than you've been is to take an extra step.
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If you wait until you have to change, you may have waited too long.
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Preparation is good, but customers need results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Service skills are the foundation for your success.
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Your profits reflect the success of your customers.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Greatness is not how you feel, it's how you make others feel.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You can't always hire great service providers, but you can create them.
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Giving great service requires the right people and the right service tools.
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