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Reaching out takes nothing more than a smile.

Ron Kaufman

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Ron Kaufman
Nothing
Reaching
Smile
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Culture

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First be effective and then be efficient.
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Even a tiny step is one step closer to where you are going.
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Unlimited efforts can produce unlimited results.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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When your staff are 'information-rich', their information can make you rich!
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Silent customers can be deadly. Encourage them to complain.
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Make your service systems so strong that everyone looks like a genius.
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You are as important as you make others feel.
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You can't find what doesn't exist, but you can create it.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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What you want to be defines what you become.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Meeting expectations is good. Exceeding expectations is better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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