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Reaching out takes nothing more than a smile.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If your customers are demanding, be thankful.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Are you moving forward, or just moving?
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The shelter of excuses has a leaky roof.
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Life is not a solitary activity. Live well by living for others.
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Industry jargon may not be a language your customer understands.
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Enjoy your work so that others may enjoy the results.
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Focus not on who you are, but on what you can do for others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Don't let doing enough be good enough.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't just talk about it, do it.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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When you see the need, take the action.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Procrastination is the beginning of poor performance.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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