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Reaching out takes nothing more than a smile.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Every service problem is as an opportunity to show you care.
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If you wait until you have to change, you may have waited too long.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Compromise in your arguments, not in your expectations.
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Don't just talk about it, do it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you only give back what you get from other people, you're not giving as much as you can.
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Your promise means more than the words you use to give it.
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Service skills are the foundation for your success.
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The first step to delighting your customers is being there when they need you.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you want to be the best, find the best in others.
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You can't find what doesn't exist, but you can create it.
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What you want to be defines what you become.
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Be confident enough to encourage confidence in others.
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When you see the need, take the action.
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Focus not on who you are, but on what you can do for others.
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If you turn your back on a customer, you turn your back on success.
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