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Even a tiny step is one step closer to where you are going.
Ron Kaufman
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Ron Kaufman
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When you see the need, take the action.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If you want to be the best, find the best in others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Tend your own garden: savor the blossoms, trim the weeds.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Your promise means more than the words you use to give it.
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Unlimited efforts can produce unlimited results.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Every service problem is as an opportunity to show you care.
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Be confident enough to encourage confidence in others.
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You can't stop change. Don't let it stop you.
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A scattered effort is a poor effort.
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The only way to go further than you've been is to take an extra step.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Life is not a solitary activity. Live well by living for others.
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You can't find what doesn't exist, but you can create it.
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The first step to delighting your customers is being there when they need you.
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If you turn your back on a customer, you turn your back on success.
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