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Even a tiny step is one step closer to where you are going.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Q: When you are already in the lead, how do you to stay ahead?
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The only way to go further than you've been is to take an extra step.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Crossing barriers can be as simple as a smile.
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Always do what you can do instead of worrying about what you can't.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Preparation clears a pathway for success.
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Testimonials describe what has been, and are a promise of what is to come.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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No one ever delighted a customer by being 'good enough'.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you want to be the best, find the best in others.
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Service is taking action to create value for someone else.
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When your staff are 'information-rich', their information can make you rich!
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Make your upper limit, no limit.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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