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Even a tiny step is one step closer to where you are going.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Always do what you can do instead of worrying about what you can't.
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Make your service systems so strong that everyone looks like a genius.
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Life is not a solitary activity. Live well by living for others.
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The most valuable person is the one who cherishes the value in others.
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Procrastination is the beginning of poor performance.
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When your staff are 'information-rich', their information can make you rich!
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Your promise means more than the words you use to give it.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Crossing barriers can be as simple as a smile.
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How much good can you do today? How much love can you give? How much care and kind attention?
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A scattered effort is a poor effort.
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Industry jargon may not be a language your customer understands.
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If you were a customer, would you come back to buy your products or services?
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You can't find what doesn't exist, but you can create it.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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