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Even a tiny step is one step closer to where you are going.
Ron Kaufman
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Ron Kaufman
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Make your service systems so strong that everyone looks like a genius.
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Tend your own garden: savor the blossoms, trim the weeds.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Crossing barriers can be as simple as a smile.
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No one ever delighted a customer by being 'good enough'.
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Quality is more than a promise, it's genuine performance.
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If your customers are demanding, be thankful.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Preparation clears a pathway for success.
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Make your upper limit, no limit.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service skills are the foundation for your success.
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You can't find what doesn't exist, but you can create it.
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The shelter of excuses has a leaky roof.
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Customers pay a price, but they remember the value.
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