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Even a tiny step is one step closer to where you are going.

Ron Kaufman

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Ron Kaufman
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Compromise in your arguments, not in your expectations.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Quality is more than a promise, it's genuine performance.
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Always aim for 100 percent and you'll always know where to improve.
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You can't always hire great service providers, but you can create them.
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Crossing barriers can be as simple as a smile.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Your approval gives others the confidence to serve, to learn, to try.
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If you turn your back on a customer, you turn your back on success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Are you moving forward, or just moving?
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Be confident enough to encourage confidence in others.
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Make your upper limit, no limit.
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Your profits reflect the success of your customers.
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Life is not a solitary activity. Live well by living for others.
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