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Even a tiny step is one step closer to where you are going.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
What you did in the past is how you got to today. What you do today is how you will get to the future.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If you only give back what you get from other people, you're not giving as much as you can.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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The bottom line is a by-product of taking care of your main product - your customers.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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The only way to go further than you've been is to take an extra step.
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Giving great service requires the right people and the right service tools.
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Don't let doing enough be good enough.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you turn your back on a customer, you turn your back on success.
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Your profits reflect the success of your customers.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Good customers want good quality service. Great customers want it even more.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If you wait until you have to change, you may have waited too long.
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Service is taking action to create value for someone else.
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You can't stop change. Don't let it stop you.
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Q: When you are already in the lead, how do you to stay ahead?
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Service skills are the foundation for your success.
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