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Service is taking action to create value for someone else.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When the customer makes contact, he does not want a quote. He wants a commitment.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you wait until you have to change, you may have waited too long.
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You can't stop change. Don't let it stop you.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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No one ever delighted a customer by being 'good enough'.
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What does your product really mean to the people who buy it?
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The only way to go further than you've been is to take an extra step.
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Quality is more than a promise, it's genuine performance.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Let today's strong performance be your starting point for tomorrow.
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If you only give back what you get from other people, you're not giving as much as you can.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You can't find what doesn't exist, but you can create it.
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Customers pay a price, but they remember the value.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The first step to delighting your customers is being there when they need you.
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The starting point is always now. The end is up to you.
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