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Service is taking action to create value for someone else.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
How much good can you do today? How much love can you give? How much care and kind attention?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you wait until you have to change, you may have waited too long.
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Be confident enough to encourage confidence in others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Make your service systems so strong that everyone looks like a genius.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Reaching out takes nothing more than a smile.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
No one ever delighted a customer by being 'good enough'.
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Your profits reflect the success of your customers.
Ron Kaufman
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
A great leader makes what is visible in their mind, visible to all.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The right measure is not how many customers you've got, but how closely you hold them.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman