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Service is taking action to create value for someone else.

Ron Kaufman

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Ron Kaufman
Value
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Service

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The true measure of what you put in, is what's received on the other end.
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Quality is more than a promise, it's genuine performance.
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Always do what you can do instead of worrying about what you can't.
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No one ever delighted a customer by being 'good enough'.
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Your profits reflect the success of your customers.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Every service problem is as an opportunity to show you care.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The bottom line is a by-product of taking care of your main product - your customers.
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Focus not on who you are, but on what you can do for others.
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Preparation is good, but customers need results.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A great leader makes what is visible in their mind, visible to all.
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Let today's strong performance be your starting point for tomorrow.
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You can't find what doesn't exist, but you can create it.
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The first step to delighting your customers is being there when they need you.
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Giving great service requires the right people and the right service tools.
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Never rest on past success. Create something better.
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You can't stop change. Don't let it stop you.
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