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Service is taking action to create value for someone else.

Ron Kaufman

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Ron Kaufman
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Service
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Customers pay a price, but they remember the value.
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First be effective and then be efficient.
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Meeting expectations is good. Exceeding expectations is better.
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If you turn your back on a customer, you turn your back on success.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The only way to go further than you've been is to take an extra step.
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Giving great service requires the right people and the right service tools.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Making an honest mistake is acceptable. Failing to fix it is not.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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The bottom line is a by-product of taking care of your main product - your customers.
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Quality is a choice. Choose to make it better.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Good customers want good quality service. Great customers want it even more.
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Don't let doing enough be good enough.
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Your profits reflect the success of your customers.
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The first step to delighting your customers is being there when they need you.
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