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Service is taking action to create value for someone else.

Ron Kaufman

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Ron Kaufman
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Procrastination is the beginning of poor performance.
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Make your service systems so strong that everyone looks like a genius.
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Your profits reflect the success of your customers.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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You can't always hire great service providers, but you can create them.
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When you see the need, take the action.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Customers pay a price, but they remember the value.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Unlimited efforts can produce unlimited results.
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Good customers want good quality service. Great customers want it even more.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Service skills are the foundation for your success.
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Meeting expectations is good. Exceeding expectations is better.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Testimonials describe what has been, and are a promise of what is to come.
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First be effective and then be efficient.
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The bottom line is a by-product of taking care of your main product - your customers.
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