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Service is taking action to create value for someone else.
Ron Kaufman
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Ron Kaufman
Service
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More quotes by Ron Kaufman
Quality is a choice. Choose to make it better.
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Focus not on who you are, but on what you can do for others.
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The first step to delighting your customers is being there when they need you.
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You can't stop change. Don't let it stop you.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Customers pay a price, but they remember the value.
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Make your service systems so strong that everyone looks like a genius.
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You can't always hire great service providers, but you can create them.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Always do what you can do instead of worrying about what you can't.
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A great leader makes what is visible in their mind, visible to all.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Reaching out takes nothing more than a smile.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If you only give back what you get from other people, you're not giving as much as you can.
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When your staff are 'information-rich', their information can make you rich!
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Let today's strong performance be your starting point for tomorrow.
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