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Service is taking action to create value for someone else.

Ron Kaufman

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Ron Kaufman
Action
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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What does your product really mean to the people who buy it?
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Crossing barriers can be as simple as a smile.
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If your customers are demanding, be thankful.
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Customers pay a price, but they remember the value.
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Unlimited efforts can produce unlimited results.
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You can't always hire great service providers, but you can create them.
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Q: When you are already in the lead, how do you to stay ahead?
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service skills are the foundation for your success.
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Quality is more than a promise, it's genuine performance.
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Every service problem is as an opportunity to show you care.
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Be confident enough to encourage confidence in others.
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Are you moving forward, or just moving?
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The right measure is not how many customers you've got, but how closely you hold them.
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Make your upper limit, no limit.
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