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Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

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Ron Kaufman
Asking
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The shelter of excuses has a leaky roof.
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Good customers want good quality service. Great customers want it even more.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Always do what you can do instead of worrying about what you can't.
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Focus not on who you are, but on what you can do for others.
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Customers pay a price, but they remember the value.
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If you turn your back on a customer, you turn your back on success.
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Making an honest mistake is acceptable. Failing to fix it is not.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Be confident enough to encourage confidence in others.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Silent customers can be deadly. Encourage them to complain.
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Quality is more than a promise, it's genuine performance.
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Procrastination is the beginning of poor performance.
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A great leader makes what is visible in their mind, visible to all.
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Service is taking action to create value for someone else.
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Giving great service requires the right people and the right service tools.
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The most valuable person is the one who cherishes the value in others.
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You can't stop change. Don't let it stop you.
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First be effective and then be efficient.
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