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Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

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Ron Kaufman
Asking
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Greatness is not how you feel, it's how you make others feel.
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Your approval gives others the confidence to serve, to learn, to try.
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Procrastination is the beginning of poor performance.
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Industry jargon may not be a language your customer understands.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Good customers want good quality service. Great customers want it even more.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Reaching out takes nothing more than a smile.
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Q: When you are already in the lead, how do you to stay ahead?
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Crossing barriers can be as simple as a smile.
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Make your upper limit, no limit.
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Tend your own garden: savor the blossoms, trim the weeds.
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Giving great service requires the right people and the right service tools.
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You are as important as you make others feel.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Customers pay a price, but they remember the value.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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