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Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

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Ron Kaufman
Asking
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More quotes by Ron Kaufman

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If you wait until you have to change, you may have waited too long.
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A great leader makes what is visible in their mind, visible to all.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you only give back what you get from other people, you're not giving as much as you can.
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Always aim for 100 percent and you'll always know where to improve.
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Every service problem is as an opportunity to show you care.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The right measure is not how many customers you've got, but how closely you hold them.
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Giving great service requires the right people and the right service tools.
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You can't stop change. Don't let it stop you.
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Greatness is not how you feel, it's how you make others feel.
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Q: When you are already in the lead, how do you to stay ahead?
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Industry jargon may not be a language your customer understands.
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You can't find what doesn't exist, but you can create it.
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Don't just talk about it, do it.
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Unlimited efforts can produce unlimited results.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Your approval gives others the confidence to serve, to learn, to try.
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Focus not on who you are, but on what you can do for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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