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Instead of just asking 'How did I do?' ask 'How can I do more?'

Ron Kaufman

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Ron Kaufman
Asking
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More quotes by Ron Kaufman

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Meeting expectations is good. Exceeding expectations is better.
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Don't just talk about it, do it.
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Good customers want good quality service. Great customers want it even more.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Let today's strong performance be your starting point for tomorrow.
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The shelter of excuses has a leaky roof.
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Customers pay a price, but they remember the value.
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The starting point is always now. The end is up to you.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Every service problem is as an opportunity to show you care.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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A great leader makes what is visible in their mind, visible to all.
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If you were a customer, would you come back to buy your products or services?
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Crossing barriers can be as simple as a smile.
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Q: When you are already in the lead, how do you to stay ahead?
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Preparation is good, but customers need results.
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Quality is a choice. Choose to make it better.
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