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Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
Good customers want good quality service. Great customers want it even more.
Ron Kaufman
Always do what you can do instead of worrying about what you can't.
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Your promise means more than the words you use to give it.
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A scattered effort is a poor effort.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Service is taking action to create value for someone else.
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Silent customers can be deadly. Encourage them to complain.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
You can't find what doesn't exist, but you can create it.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Preparation is good, but customers need results.
Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
Procrastination is the beginning of poor performance.
Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman
The bottom line is a by-product of taking care of your main product - your customers.
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Quality is a choice. Choose to make it better.
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Greatness is not how you feel, it's how you make others feel.
Ron Kaufman