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Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you were a customer, would you come back to buy your products or services?
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Q: When you are already in the lead, how do you to stay ahead?
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First be effective and then be efficient.
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When your staff are 'information-rich', their information can make you rich!
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You are as important as you make others feel.
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A great leader makes what is visible in their mind, visible to all.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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What you want to be defines what you become.
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Focus not on who you are, but on what you can do for others.
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The true measure of what you put in, is what's received on the other end.
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Meeting expectations is good. Exceeding expectations is better.
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The only way to go further than you've been is to take an extra step.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Silent customers can be deadly. Encourage them to complain.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Life is not a solitary activity. Live well by living for others.
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Never rest on past success. Create something better.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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