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Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
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Ron Kaufman
Asking
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More quotes by Ron Kaufman
Procrastination is the beginning of poor performance.
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Greatness is not how you feel, it's how you make others feel.
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Your approval gives others the confidence to serve, to learn, to try.
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When your staff are 'information-rich', their information can make you rich!
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Good customers want good quality service. Great customers want it even more.
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Let today's strong performance be your starting point for tomorrow.
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Service skills are the foundation for your success.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A great leader makes what is visible in their mind, visible to all.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Make your service systems so strong that everyone looks like a genius.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Quality is a choice. Choose to make it better.
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First be effective and then be efficient.
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Quality is more than a promise, it's genuine performance.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Tend your own garden: savor the blossoms, trim the weeds.
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You are as important as you make others feel.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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