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Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

Robert G. Thompson

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Robert G. Thompson
Age: 49 †
Born: 1915
Born: January 1
Died: 1965
Died: January 1
Politician
Revolutionary
Soldier
Grants Pass
Oregon
Robert George Thompson
Robert Thompson
Behinds
Implicitly
Behind
Footprints
Leave
Footprint
Captured
Systems
Customers
Speaking
Behavior

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The simple truth is that technology is still a poor substitute for human interaction.
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If you give customers a chance, they'll communicate with you in many ways
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Customer-centricity should be about delivering value for customers that will eventually create value for the company.
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