Quote

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Richard Branson

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Richard Branson
Age: 74
Born: 1950
Born: July 18
Aircraft Pilot
Autobiographer
Balloonist
Business Magnate
Businessperson
Entrepreneur
Film Producer
High School Teacher
Investor
Sir Richard Branson
Richard Charles Nicholas Branson
Sir Richard Charles Nicholas Branson
Begins
Service
Line
Compromised
Lines
Customer
Become
Senior
Even
Links
Good
Strongest
People
Customers

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Talent comes from experience and failure
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To stand still today is to go backwards...and quickly...!
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If you are a new startup company, try not to arouse the interest or suspicion of your competition especially if they are a bigger company. They can crush you while you are still in your startup phase. Lie low while still strengthening your bottom line.
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There are some nasty, nasty incidents taking place in the world, but [it's] much better than it used to be.
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Chance favors the prepared mind. The more you practice, the luckier you become.
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Government and business must come together on the interlinked issues of conservation, economic development and renewable energy. There are literally thousands of businesses, many in the tourism industry, that depend on an intact marine environment for their long-term survival.
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We all know about the big world conflicts: Israel and Palestine, Zimbabwe, and so on. But there are smaller conflicts that aren't even on the world's radar screen most of the world has no idea that Ethiopia invaded Somalia a year ago. It makes sense for the Elders to sit down with both sides and see whether leaders can come to an understanding.
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I want Virgin to be as well-known around the world as Coca-Cola.
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I just wanted to create things that I could be proud of. Money was just an evil byproduct to pay the bills at the end of the year.
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Grow internally first. Strengthen your bottom line first before considering external growth.
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Perhaps my early problems with dyslexia made me more intuitive: when someone sends me a written proposal, rather than dwelling on detailed facts and figures I find that my imagination grasps and expands on what I read.
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