Quote

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Richard Branson

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Richard Branson
Age: 74
Born: 1950
Born: July 18
Aircraft Pilot
Autobiographer
Balloonist
Business Magnate
Businessperson
Entrepreneur
Film Producer
High School Teacher
Investor
Sir Richard Branson
Richard Charles Nicholas Branson
Sir Richard Charles Nicholas Branson
Begins
Service
Line
Compromised
Lines
Customer
Become
Senior
Even
Links
Good
Strongest
People
Customers

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Over the years I have found one of my best strengths is my ability to recognise talent and trust them.
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We Experiment Endlessly, With New Products, New Methods, New Companies And New Marketing. A Successful Business The Emphasis Is On Experiment And Development, Ideas Are The Lifeblood Of Business.
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Everybody has a camera on their phone these days, everybody wants a selfie or a picture, and the moment one person starts taking a picture everybody congregates around so I've become quite a fast walker. I don't like saying, No, to people but by walking fast one might be able to avoid the first photo.
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Sometimes the riskiest decision you can make is to do nothing.
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There are millions of people out there who would love to become astronauts, who'd love to go to space - they'd love to look back at this wonderful world from space. That will be the engine that will enable us then to develop spaceships to transport people around the world at tremendous speeds in an environmentally friendly way.
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And if after all this you eventually fail don't take it personal. Don't be ashamed to start all over again.
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THE KEY TO GENERATING LOYALTY AND RISING ABOVE THE GENERAL NOISE SEEMS TO BE ALL ABOUT CREATING AN AUTHENTIC VOICE.
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Grow internally first. Strengthen your bottom line first before considering external growth.
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I want Virgin to be as well-known around the world as Coca-Cola.
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As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.
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Success comes from delegating, risk-taking and having a good TEAM!
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We all know about the big world conflicts: Israel and Palestine, Zimbabwe, and so on. But there are smaller conflicts that aren't even on the world's radar screen most of the world has no idea that Ethiopia invaded Somalia a year ago. It makes sense for the Elders to sit down with both sides and see whether leaders can come to an understanding.
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Rather than getting nostalgic...embrace the new opportunities and challenges available to you now.
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If you don’t enjoy it, don’t do it. You must love what you do.
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If you don't succeed at first, there's no need for the F word (Failure). Pick yourself up and try, try again.
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Money is only interesting for what it lets you do and create.
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I have always lived my life by thriving on opportunity and adventure. Some of the best ideas come out of the blue, and you have to keep an open mind to see their virtue.
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Those who achieve great things are the ones willing to be scared but not scared off. If you dream big and take risks, impossible becomes just a word.
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Fortunately we're not a public company - we're a private group of companies, and I can do what I want.
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