Quote

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Richard Branson

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Richard Branson
Age: 74
Born: 1950
Born: July 18
Aircraft Pilot
Autobiographer
Balloonist
Business Magnate
Businessperson
Entrepreneur
Film Producer
High School Teacher
Investor
Sir Richard Branson
Richard Charles Nicholas Branson
Sir Richard Charles Nicholas Branson
Lines
Customer
Become
Senior
Even
Links
Good
Strongest
People
Customers
Begins
Service
Line
Compromised

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To me, business isn't about wearing suits or pleasing stockholders. It's about being true to yourself, your ideas and focusing on the essentials.
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I rely far more on gut instinct than researching huge amounts of statistics.
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I truly believe that capitalism was created to help people live better lives, but sadly over the years it has lost its way a bit. The short-term focus on profit has driven most businesses to forget about the important long-term role they have in taking care of people and the planet.
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Put your passions to work to make this world a better place.
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As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.
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What's the most critical factor in any business decision you'll ever have to make? Basically, it boils down to this question: If this all crashes, will it bring the whole house tumbling down like a pack of cards? One business matra remains embedded in my brain - protect the downside.
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Smoking marijuana, as long as you leave the nicotine out of it, is certainly no more damaging than having a drink, and I suspect better for you than having a drink.
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Half the art of ballooning is to make your crashes so gentle that you can fool yourself into calling them landings.
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I have had a lot of fun pushing the boundaries on my balloon and kitesurf adventures, breaking some world records in the process, and I think this attitude of having fun whilst working hard is one that lends itself very well to successful entrepreneurship.
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Please don’t get hung up on this question of whether you need to have experience in an industry before you launch your startup.
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I've had many challenges - every entrepreneur does - it's the nature of the beast.
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We should focus on what people get done, not on how many hours or days worked. Just as we don't have a nine-to-five policy, we don't need a vacation policy.
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As an adventurer...I try to protect against the downside. I make sure I have covered as many eventualities as I can. In the end, you have to take calculated risks otherwise you're going to sit in mothballs all day and do nothing.
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My interest in life comes from setting myself huge, apparently unachievable challenges and trying to rise above them.
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I decided there must be room for another airline when I spent two days trying to get through to People Express.
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We all know about the big world conflicts: Israel and Palestine, Zimbabwe, and so on. But there are smaller conflicts that aren't even on the world's radar screen most of the world has no idea that Ethiopia invaded Somalia a year ago. It makes sense for the Elders to sit down with both sides and see whether leaders can come to an understanding.
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Your brand or your name is simply your reputation, you have to fight in life to protect that as it means everything. Nothing is more important.
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Brave people don't live forever, but cautious people don't live at all.
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Embrace a mistake and learn from it don't regret them.
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To be successful, you have to be out there, you have to hit the ground running, and if you have a good team around you and more than a fair share of luck, you might make something happen. But you certainly can't guarantee it just by following someone else's formula.
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