Quote

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Richard Branson

Change background

T
T
T

Change font

TAGS & TOPICS

Richard Branson
Age: 74
Born: 1950
Born: July 18
Aircraft Pilot
Autobiographer
Balloonist
Business Magnate
Businessperson
Entrepreneur
Film Producer
High School Teacher
Investor
Sir Richard Branson
Richard Charles Nicholas Branson
Sir Richard Charles Nicholas Branson
Meet
Exceed
Ways
Customer
Way
Realistic
Helpful
Unexpected
Customers
Expectations
Retention
Keys
Preferably

More quotes by Richard Branson

Image
Entrepreneursh ip is a great leveller, since having the benefit of a wealthy background or a generous investor isn't always an advantage. The wonderful thing is that money is not the sole currency when it comes to starting a business drive, determination, passion and hard work are all free and more valuable than a pot of cash.
Richard Branson
Image
Whether we're fighting climate change or going to space, everything is moved forward by computers, and we don't have enough people who can code
Richard Branson
Image
I was born under a lucky star, and I have nothing whatsoever to regret. I wouldn't change a thing about my life.
Richard Branson
Image
For a successful entrepreneur it can mean extreme wealth. But with extreme wealth comes extreme responsibility.
Richard Branson
Image
No matter where my travels take me, my day starts with a good work out, preferably kitesurfing or tennis. Exercise puts me in the right state of mind for the day. Dedicating time in the morning to exercise your body will make a big difference when you have to focus your mind on the day's work.
Richard Branson
Image
Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play.
Richard Branson
Image
Ridiculous yachts and private planes and big limousines won't make people enjoy life more, and it sends out terrible messages to the people who work for them. It would be so much better if that money was spent in Africa - and it's about getting a balance.
Richard Branson
Image
Failing can provide invaluable lessons and making mistakes and experiencing setbacks is part of the DNA of every successful entrepreneur.
Richard Branson
Image
As people's access to the internet grows we're seeing the sharing economy boom - I think our obsession with ownership is at a tipping point and the sharing economy is part of the antidote for that.
Richard Branson
Image
I've been lucky to have survived balloon trips, boating trips, you know, a lot of rather foolish things in my life, so I was definitely born under a lucky star.
Richard Branson
Image
Entrepreneurial business favours the open mind. It favours people whose optimism drives them to prepare for many possible futures, pretty much purely for the joy of doing so.
Richard Branson
Image
Explore this next great frontier where the boundaries between work and higher purpose are merging into one, where doing good really is good for business.
Richard Branson
Image
My definition of success? The more you are actively and practically engaged, the more successful you will feel.
Richard Branson
Image
I have learnt so much over my 40 years of business which would have been valuable to me when I was younger.
Richard Branson
Image
It's really important to find an hour or two to a day to make sure that you keep healthy, keep fit. It's very easy just to forget that aspect. And if you're feeling really good and fit, I think you can get two or three extra hours a day of hard work in as well.
Richard Branson
Image
I also know, as an entrepreneur myself, you face new obstacles every day and you need to have the perseverance to see them through.
Richard Branson
Image
Seek out strategic alliances they are essential to growth and provide resistance to bigger competition.
Richard Branson
Image
When you're first thinking through an idea, it's important not to get bogged down in complexity. Thinking simply and clearly is hard to do.
Richard Branson
Image
A business can be started with very little money.
Richard Branson
Image
I never went into business to make money, but I have found that if I have fun, the money will come.
Richard Branson