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Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

Richard Branson

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Richard Branson
Age: 74
Born: 1950
Born: July 18
Aircraft Pilot
Autobiographer
Balloonist
Business Magnate
Businessperson
Entrepreneur
Film Producer
High School Teacher
Investor
Sir Richard Branson
Richard Charles Nicholas Branson
Sir Richard Charles Nicholas Branson
Service
Customers
Customer
Products
Setting
Staff
Works
Product
Consistently
Level
Requires
Brand
Development
Harmony
Settings
Levels
Expectations
Brands
Whole
Inspire
Marketing
Image
Educational
Aligned

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We've definitely cracked the technology. Now we're just trying to be able to produce the amount of fuels that we need to satisfy our own needs and then other people's needs.
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Our model is to develop each business separately with its own shareholder and management - this way we can concentrate on the job in hand, rather than be part of some enormous and faceless conglomerate.
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As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.
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I definitely go on gut instinct but it has always had the back up of research and information.
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Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
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Put your passions to work to make this world a better place.
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Having a good network can be invaluable. It opens doors for you and allows you to enter into opportunities that are beneficial to your business.
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If you want swashbuckling action in your life, become an entrepreneur and give it a go.
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A little humour is good for the soul - regardless of how old you may be.
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The most important thing for entrepreneurs is not to be put off by failure.
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In the same way that I tend to make up my mind about people within thirty seconds of meeting them, I also make up my mind about whether a business proposal excites me within about thirty seconds of looking at it. I rely far more on gut instinct than researching huge amounts of statistics.
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Two bricklayers work side by side. The first lays bricks. The second builds magnificent cathedrals. Think small vs. think big.
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My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had - everyday I'm learning something new.
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Please be polite. Nothing in life should erode the habit of saying thank you to people or praising them.
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The best advice I could give anyone is to spend your time working on whatever you are passionate about in life.
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My biggest motivation? Just to keep challenging myself
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Most skills can be learned, but it is difficult to train people on their personality.
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I think you can get happiness through making a real difference in other people's lives by setting out to make other people's lives better and setting out to right the wrongs in the world.
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I just think you need to spice up life every now and then with a bit of adventure and excitement.
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The risk is worth it. Mike would have been the first to say that.
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