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Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?

Randy Pausch

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Randy Pausch
Age: 47 †
Born: 1960
Born: October 23
Died: 2008
Died: July 25
Computer Scientist
Motivational Speaker
Pedagogue
Professor
University Teacher
Writer
Baltimore
Maryland
Randy Frederick Pausch
Randy F. Pausch
Feels
Badly
Make
Proper
Parts
Hurt
Wrong
Three
Better
Apologies
Feel
Apology

More quotes by Randy Pausch

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Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
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Everyone has to contribute to the common good. To not do so can be described in one word: selfish.
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Remember how quickly our field [computer science] changes. That's why you want to focus on learning things that don't change: how to work well with other people, how to carefully assess a client's real - as opposed to perceived - needs, and things like that.
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He had high hopes for society, and though his hopes were too often dashed, he remained a raging optimist.
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If I could only give three words of advice, they would be, 'Tell the truth.' If I got three more words, I'd add: 'All the time.'
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We cannot change the cards we are dealt, just how we play the hand. If I don’t seem as depressed or morose as I should be, sorry to disappoint you.
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I am going to keep having fun every day I have left, because there is no other way of life. You just have to decide whether you are a Tigger or an Eeyore.
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The person who failed often knows how to avoid future failures. The person who knows only success can be more oblivious to all the pitfalls.
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Want to have a short phone call with someone? Call them at 11:55 a.m., right before lunch. They'll talk fast. You may think you are interesting, but you are not more interesting than lunch.
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Are you a Tigger or an Eeyore?
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The brick walls are there for a reason. The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something. Because the brick walls are there to stop the people who don’t want it badly enough. They’re there to stop the other people.
Randy Pausch
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A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.
Randy Pausch
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I feel like I'm waiting on something that isn't going to happen Don't complain just work harder.
Randy Pausch
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When you're screwing up and nobody says anything to you anymore, that means they've given up on you.
Randy Pausch
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Let other people finish their sentences when they’re talking.
Randy Pausch
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Brick walls let us prove how badly we want our dream and they stop those who don't want it enough. Brick walls let us show our dedication.
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We cannot change the cards we are dealt, just how we play the hand.
Randy Pausch
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We don't beat the reaper by living longer, but by living well, and living fully - for the reaper will come for all of us. The question is: what do we do between the time we're born and the time he shows up.
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Don’t complain just work harder.
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When there’s an elephant in the room introduce him.
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