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A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.

Quint Studer

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Quint Studer
Age: 73
Born: 1951
Born: January 1
Business Executive
Businessman
LaGrange
Illinois
Time
Forever
Discovered
People
Secret
Engaged
Getting
Insight
Culture
Customers
Sheridan
Change
Findings
Kevin
Right
Finding
Insights
Work
Passionate
Employees
Long
Company
Employee

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Employees want to believe their company has a meaningful purpose. They want to know that their own job is worthwhile. They want to make a difference. If all three of these conditions are accomplished, bottom line results will follow.
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Don't wait till you get bigger to put in place key items, such as staff surveys, peer interviewing for hiring and clear standards of behavior [developed by staff].
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As there is no insignificant work, there is not an insignificant leader. All leaders need training...not just a few.
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Culture outperforms strategy every time and culture with strategy is unbeatable.
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It's objective evaluations that give our hardwiring principles teeth and drive the organization toward results that last.
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But there is one thing most companies struggle to standardize, and ironically, it's the most important part of our efforts to gain and sustain results. It is leadership.
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