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Quality means conformance to requirements, not elegance.

Phil Crosby

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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Mean
Elegance
Requirements
Quality
Means

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It isn't what you find, it's what you do about what you find.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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When in doubt, delete it.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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Quality has to be caused, not controlled.
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Eliminating what is not wanted or needed is profitable in itself.
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We must define quality as conformance to specifications if we are to manage it.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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The great discoveries are usually obvious.
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Selecting the right person for the right job is the largest part of coaching.
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A rule to live by: I won't use anything I can't explain in five minutes.
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If we deliver on time, but the product has defects, we have not delivered on time.
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It is not possible to know what you need to learn.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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Slowness to change usually means fear of the new.
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Improving quality requires a culture change, not just a new diet.
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It is always cheaper to do the job right the first time.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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