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We must define quality as conformance to specifications if we are to manage it.

Phil Crosby

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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Must
Specifications
Define
Manage
Quality

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Eliminating what is not wanted or needed is profitable in itself.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Quality means conformance to requirements, not elegance.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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It is always cheaper to do the job right the first time.
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The great discoveries are usually obvious.
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If we deliver on time, but the product has defects, we have not delivered on time.
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It is not possible to know what you need to learn.
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Improving quality requires a culture change, not just a new diet.
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Selecting the right person for the right job is the largest part of coaching.
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When in doubt, delete it.
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Slowness to change usually means fear of the new.
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Quality has to be caused, not controlled.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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