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We must define quality as conformance to specifications if we are to manage it.

Phil Crosby

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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Define
Manage
Quality
Must
Specifications

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It isn't what you find, it's what you do about what you find.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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When in doubt, delete it.
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Successful people breed success.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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It is not possible to know what you need to learn.
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Quality has to be caused, not controlled.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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Eliminating what is not wanted or needed is profitable in itself.
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The great discoveries are usually obvious.
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