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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
People
Managers
Paid
Cynically
Style
Trademark
Attitude
Insensitivity
Jobs
Trademarks
Many
Reflects
Feel
Somewhat
Feels
Hockey
More quotes by Phil Crosby
Successful people breed success.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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It isn't what you find, it's what you do about what you find.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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Improving quality requires a culture change, not just a new diet.
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When in doubt, delete it.
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Quality means conformance to requirements, not elegance.
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Slowness to change usually means fear of the new.
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Selecting the right person for the right job is the largest part of coaching.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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We must define quality as conformance to specifications if we are to manage it.
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It is always cheaper to do the job right the first time.
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The great discoveries are usually obvious.
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Quality has to be caused, not controlled.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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If we deliver on time, but the product has defects, we have not delivered on time.
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It is not possible to know what you need to learn.
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Eliminating what is not wanted or needed is profitable in itself.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
Phil Crosby
