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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Attitude
Insensitivity
Jobs
Trademarks
Many
Reflects
Feel
Somewhat
Feels
Hockey
People
Managers
Paid
Cynically
Style
Trademark
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The great discoveries are usually obvious.
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It isn't what you find, it's what you do about what you find.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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It is not possible to know what you need to learn.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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It is always cheaper to do the job right the first time.
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Quality means conformance to requirements, not elegance.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Eliminating what is not wanted or needed is profitable in itself.
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We must define quality as conformance to specifications if we are to manage it.
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Improving quality requires a culture change, not just a new diet.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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Quality has to be caused, not controlled.
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When in doubt, delete it.
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If we deliver on time, but the product has defects, we have not delivered on time.
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Slowness to change usually means fear of the new.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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Successful people breed success.
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