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Improving quality requires a culture change, not just a new diet.

Phil Crosby

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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Requires
Quality
Culture
Change
Improving
Diet
Diets

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If we deliver on time, but the product has defects, we have not delivered on time.
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We must define quality as conformance to specifications if we are to manage it.
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It isn't what you find, it's what you do about what you find.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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Slowness to change usually means fear of the new.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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The great discoveries are usually obvious.
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Selecting the right person for the right job is the largest part of coaching.
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Successful people breed success.
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It is not possible to know what you need to learn.
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Eliminating what is not wanted or needed is profitable in itself.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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When in doubt, delete it.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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Quality means conformance to requirements, not elegance.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Quality has to be caused, not controlled.
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