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If we deliver on time, but the product has defects, we have not delivered on time.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Delivered
Defects
Deliver
Product
Products
Time
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Eliminating what is not wanted or needed is profitable in itself.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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When in doubt, delete it.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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It isn't what you find, it's what you do about what you find.
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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
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Successful people breed success.
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Quality has to be caused, not controlled.
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Slowness to change usually means fear of the new.
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