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A rule to live by: I won't use anything I can't explain in five minutes.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Live
Cute
Explain
Rule
Minutes
Five
Use
Anything
More quotes by Phil Crosby
If we deliver on time, but the product has defects, we have not delivered on time.
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Slowness to change usually means fear of the new.
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Selecting the right person for the right job is the largest part of coaching.
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Eliminating what is not wanted or needed is profitable in itself.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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When in doubt, delete it.
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We must define quality as conformance to specifications if we are to manage it.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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The great discoveries are usually obvious.
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Successful people breed success.
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It is always cheaper to do the job right the first time.
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It isn't what you find, it's what you do about what you find.
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Improving quality requires a culture change, not just a new diet.
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Quality has to be caused, not controlled.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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It is not possible to know what you need to learn.
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Quality means conformance to requirements, not elegance.
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You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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