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Eliminating what is not wanted or needed is profitable in itself.

Phil Crosby

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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Profitable
Needed
Wanted
Eliminating

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Quality means conformance to requirements, not elegance.
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Slowness to change usually means fear of the new.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Quality has to be caused, not controlled.
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Selecting the right person for the right job is the largest part of coaching.
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When in doubt, delete it.
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It is always cheaper to do the job right the first time.
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A rule to live by: I won't use anything I can't explain in five minutes.
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If we deliver on time, but the product has defects, we have not delivered on time.
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We must define quality as conformance to specifications if we are to manage it.
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The great discoveries are usually obvious.
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Successful people breed success.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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Improving quality requires a culture change, not just a new diet.
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