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If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Certain
Change
Today
Anything
Preparation
World
Planning
Exist
Tomorrow
Form
More quotes by Phil Crosby
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
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Quality means conformance to requirements, not elegance.
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The great discoveries are usually obvious.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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Slowness to change usually means fear of the new.
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If we deliver on time, but the product has defects, we have not delivered on time.
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Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Improving quality requires a culture change, not just a new diet.
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Quality has to be caused, not controlled.
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It is not possible to know what you need to learn.
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When in doubt, delete it.
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Eliminating what is not wanted or needed is profitable in itself.
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Successful people breed success.
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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