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Quality has to be caused, not controlled.
Phil Crosby
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Phil Crosby
Age: 75 †
Born: 1926
Born: June 18
Died: 2001
Died: August 18
Businessman
Businessperson
Consultant
Economist
Engineer
Writer
Wheeling
Virginia
Quality
Business
Caused
Controlled
Management
Causes
More quotes by Phil Crosby
If we deliver on time, but the product has defects, we have not delivered on time.
Phil Crosby
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind so he does it by the seat of his pants. Careers are destroyed in this manner.
Phil Crosby
A rule to live by: I won't use anything I can't explain in five minutes.
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It is not possible to know what you need to learn.
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The great discoveries are usually obvious.
Phil Crosby
Eliminating what is not wanted or needed is profitable in itself.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
Phil Crosby
It isn't what you find, it's what you do about what you find.
Phil Crosby
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby
Successful people breed success.
Phil Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
When in doubt, delete it.
Phil Crosby
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby
We must define quality as conformance to specifications if we are to manage it.
Phil Crosby
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
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Improving quality requires a culture change, not just a new diet.
Phil Crosby
Quality means conformance to requirements, not elegance.
Phil Crosby
It is always cheaper to do the job right the first time.
Phil Crosby
Slowness to change usually means fear of the new.
Phil Crosby
Selecting the right person for the right job is the largest part of coaching.
Phil Crosby
