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Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Checks
Center
Customers
Profit
Organization
Bounced
Cost
Centers
Whose
Customer
Inside
Check
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Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
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The true business of every company is to make and keep customers.
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Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.
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In todays economy, the most important resource is no longer labor, capital or land it is knowledge
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The large organization has to learn to innovate, or it won't survive.
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Plans are only good intentions unless they immediately degenerate into hard work.
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Ideas are cheap and abundant what is of value is the effective placement of those ideas into situations that develop into action.
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Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.
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In the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
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The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker
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What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.
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Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.
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Concentration is the key to economic results. No other principle of effectiveness is violated as constantly today as the basic principle of concentration.... Our motto seems to be, Let's do a little bit of everything.
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The worker's effectiveness is determined largely by the way he is being managed.
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