Quote

Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Workers
Shareholders
Economic
Surplus
Society
Supply
Rather
Services
Jobs
Managers
Business
Goods
Even
Customers
Exists
Dividends

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Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.
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Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.
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True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, What do we want to sell? It asks, What does the customer want to buy?
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No one learns as much about a subject as one who is forced to teach it.
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Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results all the rest are 'costs'.
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The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
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Spontaneity is an infinite number of rehearsed possibilities.
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Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
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What's absolutely unforgivable is the financial benefit top management people get for laying off people. There's no excuse for it. No justification. No explanation. This is morally and socially unforgivable, and we'll pay a very nasty price.
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Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.
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Every single social and global issue of our day is a business opportunity in disguise.
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We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.
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Time is the scarcest resource and unless it is managed nothing else can be managed.
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Our society has become an employee society.
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Nobody can predict the future the idea is to have a firm grasp of the present.
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