Quote

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Customers
Innovation
Experiences
Customer
Products
Continued
Existence
Desirable
Business
Services
Providing
Vital

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The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.
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Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.
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Businesses are not paid to reform customers. They are paid to satisfy customers.
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Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
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What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.
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The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
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One has to make a decision when a condition is likely to degenerate if nothing is done.
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An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.
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Every organization must be prepared to abandon everything it does to survive in the future.
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During periods of discontinuous, abrupt change, the essence of adaptation involves a keen sensitivity to what should be abandoned - not what should be changed or introduced. A willingness to depart from the familiar has distinct survival value.
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Look upon every obstacle as part payment towards your success.
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Capitalism is being attacked not because it is inefficient or misgoverned but because it is cynical. And indeed a society based on the assertion that private vices become public benefits cannot endure, no matter how impeccable its logic, no matter how great its benefits.
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The Welfare State, which begun in Imperial Germany for the truly indigent and disabled, has now become everybody's entitlement and an increasing burden on those who produce.
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One does not manage people. The task is to lead people.
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Trust is congruence between what you say and what you do.
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