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Trust is congruence between what you say and what you do.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Congruence
Trust

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It has been said, and only half in jest, that a tough, professionally led union is a great force for improving management performance. It forces the manager to think about what he is doing and to be able to explain his actions and behavior.
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Promotion should not be more important than accomplishment, or avoiding instability more important than taking the right risk.
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All companies are service companies some also manufacture products.
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We have tried to substitute mass for purpose. We have tried to regain military potency of defense by making it gigantic, unwieldy, complex. It never works.
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Plans are only good intentions unless they immediately degenerate into hard work.
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Management is not being brilliant. Management is being conscientious.
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Objectives are not commands they are commitments.
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There is one qualification the manager cannot acquire but must bring to the task. It is not genius it is character.
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A manager's task is to make the strengths of people effective and their weakness irrelevant - and that applies fully as much to the manager's boss as it applies to the manager's subordinates.
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The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
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To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect.
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If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.
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There are two types of people in the business community: those who produce results and those who give you reasons why they didn't.
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For new technology to replace old, it has to have at least ten times the benefit.
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If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the bourgeois under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.
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With Christianity, freedom and equality became the two basic concepts of Europe they are themselves Europe.
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No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.
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As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.
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Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.
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What's absolutely unforgivable is the financial benefit top management people get for laying off people. There's no excuse for it. No justification. No explanation. This is morally and socially unforgivable, and we'll pay a very nasty price.
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