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To satisfy the customer is the mission and purpose of every business.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Purpose
Business
Every
Satisfy
Customer
Mission
Missions
Customers
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The enterprise, by definition, must be capable of producing more or better than all the resources that comprise it.
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Conductors do not know how the oboe does its work, but they know what the oboe should contribute.
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We always remember best the irrelevant.
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Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results all the rest are 'costs'.
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The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.
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