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To satisfy the customer is the mission and purpose of every business.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Missions
Customers
Purpose
Business
Every
Satisfy
Customer
Mission
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No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.
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What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
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Trust is congruence between what you say and what you do.
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The subordinate's job is not to reform or reeducate the boss, not to make him conform to what the business schools or the management book say bosses should be like. It is to enable a particular boss to perform as a unique individual.
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All companies are service companies some also manufacture products.
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Conductors do not know how the oboe does its work, but they know what the oboe should contribute.
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People who need certainty are unlikely to make good entrepreneurs.
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Adversarial power relationships only work if you never have to see or work with the bastards again.
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Teaching 23-year-olds in an MBA programme strikes me as largely a waste of time. They lack the background of experience. You can teach them skills - accounting and what have you - but you can't teach them management.
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Tomorrow always arrives. It is always different. And even the mightiest company is in trouble if it has not worked on the future. Being surprised by what happens is a risk that even the largest and richest company cannot afford, and even the smallest business need not run.
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When a resource is scarce, you increase its yield.
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The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.
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There is nothing worse than doing the wrong thing well.
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Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values, its social and political structures, its art, its key institutions - rearranges itself. We are currently living through such a time.
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Management is not being brilliant. Management is being conscientious.
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Ideas are cheap and abundant what is of value is the effective placement of those ideas into situations that develop into action.
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