Share
×
Inspirational Quotes
Authors
Professions
Topics
Tags
Quote
To satisfy the customer is the mission and purpose of every business.
Peter Drucker
Share
Change background
T
T
T
Change font
Original
TAGS & TOPICS
Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Satisfy
Customer
Mission
Missions
Customers
Purpose
Business
Every
More quotes by Peter Drucker
Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
Peter Drucker
When a resource is scarce, you increase its yield.
Peter Drucker
No financial man will ever understand business because financial people think a company makes money. A company makes shoes, and no financial man understands that. They think money is real. Shoes are real.
Peter Drucker
The most important decisions in organizations are people decisions, and yet only the military, and only recently, has begun to ask, If we assign this general to lead this base, what do we expect him to accomplish?
Peter Drucker
Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.
Peter Drucker
Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined.
Peter Drucker
More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.
Peter Drucker
Organizationally what is required - and evolving - is systems management.
Peter Drucker
There are usually half a dozen right answers to what needs to be done. Yet, unless a person makes the risky and controversial choice of only one, he will achieve nothing.
Peter Drucker
Through systematic terror, through indoctrination, through systematic manipulation of stimulus, reward, and punishment, we can today break man and convert him into brute animal... The first step toward survival is therefore to make government legitimate again by attempting to deprive it of these powers... by international action to ban such powers.
Peter Drucker
What can I contribute that will significantly affect the performance and the results of the institution I serve?
Peter Drucker
[T]hroughout the ages to be educated meant to be unproductive.... our word school - and its equivalent in all European languages - derives from a Greek word meaning leisure.
Peter Drucker
(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss
Peter Drucker
There is nothing worse than doing the wrong thing well.
Peter Drucker
Our society has become an employee society.
Peter Drucker
All companies are service companies some also manufacture products.
Peter Drucker
Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.
Peter Drucker
Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.
Peter Drucker
Successful careers are not planned. They develop when people are prepared for opportunities because they know their strengths, their method of work, and their values. Knowing where one belongs can transform an ordinary person - hardworking and competent but otherwise mediocre - into an outstanding performer.
Peter Drucker
There are only two things in a business that make money - innovation and marketing, everything else is cost.
Peter Drucker