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To satisfy the customer is the mission and purpose of every business.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Missions
Customers
Purpose
Business
Every
Satisfy
Customer
Mission
More quotes by Peter Drucker
We have only one alternative: either to build a functioning industrial society or see freedom itself disappear in anarchy and tyranny.
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Decision making is the specific executive task.
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As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.
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When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.
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Defending yesterday is far more risky than making tomorrow.
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Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.
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Too many leaders try to do a little bit of 25 things and get nothing done. They are very popular because they always say yes. But they get nothing done.
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What's absolutely unforgivable is the financial benefit top management people get for laying off people. There's no excuse for it. No justification. No explanation. This is morally and socially unforgivable, and we'll pay a very nasty price.
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The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.
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There is no perfect strategic decision. One always has to pay a price. One always has to balance conflicting objectives, conflicting opinions, and conflicting priorities. The best strategic decision is only an approximation - and a risk.
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The best plan is only a plan... unless it degerates into work.
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Every organization has to prepare for the abandonment of everything it does.
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If you're not living life on the edge, you're taking up too much space. The best way to predict the future is to create it.
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Follow effective action with quiet reflection.
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Every three or four years I pick a new subject. It may be Japanese art it may be economics. Three years of study are by no means enough to master a subject but they are enough to understand it. SO for more than 60 years I have kept studying one subject at a time.
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One does not start with facts. One starts with opinions.
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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
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Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.
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Effective organizations put people in jobs in which they can do the most good. They place people -- and allow people to place themselves -- according to their strengths.
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The individual needs the return to spiritual values, for he can survive in the present human situation only by reaffirming that man is not just a biological and psychological being but also a spiritual being, that is creature, and existing for the purposes of his Creator and subject to Him.
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