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The tool user, provided the tool is made well, need not, and indeed should not, know anything about the tool.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Indeed
Tools
Anything
Wells
Well
User
Need
Users
Needs
Provided
Made
Tool

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There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.
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Tomorrow always arrives. It is always different. And even the mightiest company is in trouble if it has not worked on the future. Being surprised by what happens is a risk that even the largest and richest company cannot afford, and even the smallest business need not run.
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[T]hroughout the ages to be educated meant to be unproductive.... our word school - and its equivalent in all European languages - derives from a Greek word meaning leisure.
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People who need certainty are unlikely to make good entrepreneurs.
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Organizationally what is required - and evolving - is systems management.
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Every organization has to prepare for the abandonment of everything it does.
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Managing innovation will increasingly become a challenge to management, and especially to top management, and a touchstone of its competence.
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The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.
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The subordinate's job is not to reform or reeducate the boss, not to make him conform to what the business schools or the management book say bosses should be like. It is to enable a particular boss to perform as a unique individual.
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If a manager spends more than 10 percent of his time on human relations the group is probably too large.
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The large organization has to learn to innovate, or it won't survive.
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The company is not and must never claim to be home, family, religion, life or fate for the individual. It must never interfere in his private life or his citizenship. He is tied to the company through a voluntary and cancellable employment contract, not through some mystical or indissoluble bond.
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Nothing is less productive than to make more efficient what should not be done at all.
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Leadership is all about getting results.
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Effective organizations put people in jobs in which they can do the most good. They place people -- and allow people to place themselves -- according to their strengths.
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Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values, its social and political structures, its art, its key institutions - rearranges itself. We are currently living through such a time.
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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
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Management is not being brilliant. Management is being conscientious.
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An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.
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Keep your eye on the task, not on yourself. The task matters, and you are a servant
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