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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Giving
Value
Pay
Gives
Quality
Values
Use
Incompetence
Else
Constitutes
Nothing
Customers
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Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.
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What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
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It is easier to raise the performance of one leader than it is to raise the performance of a whole mass.
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Nobody can predict the future the idea is to have a firm grasp of the present.
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An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.
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A business is not defined by its name, statutes, or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and purpose of the organization makes possible clear and realistic business objectives.
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The relevant question is not simply what shall we do tomorrow, but rather what shall we do today in order to get ready for tomorrow.
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Most innovators are successful to the extent to which they define risks and confine them.
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We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.
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The only things that evolve by themselves in an organization are disorder, friction and malperformance.
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