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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Gives
Quality
Values
Use
Incompetence
Else
Constitutes
Nothing
Customers
Giving
Value
Pay

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Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.
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You can't manage knowledge.Knowledge is between two ears and only between two ears.
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Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
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Our job in life is to make a positive difference, not prove we're right.
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As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.
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Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.
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What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.
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Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.
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Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.
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When a resource is scarce, you increase its yield.
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The large organization has to learn to innovate, or it won't survive.
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In the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
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The Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.
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If socialism is defined as ownership of the means of production--and this is both the orthodox and the only rigorous definition--then the United States is the first truly Socialist country.
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