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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Constitutes
Else
Customers
Nothing
Value
Giving
Pay
Gives
Quality
Values
Incompetence
Use
More quotes by Peter Drucker
Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.
Peter Drucker
In the modern corporation the decisive power, that of the managers , is derived from no one but the managers themselves controlled by nobody and nothing and responsible to no one. It is in the most literal sense unfounded, unjustified, uncontrolled and irresponsible power.
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Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.
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Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.
Peter Drucker
To arrive at the definition of the problem he must begin by finding the 'critical factor'. This is the element (or elements) in the situation that has to be changed before anything else can be changed, moved, acted upon.
Peter Drucker
The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.
Peter Drucker
There is an unbroken chain of opposition to the introduction of economic freedom and to the capitalist autonomy of the economic sphere... In every case the opposition could only be overcome - peacefully or by force - because of the promise of capitalism to establish equality... That this promise was an illusion we all know.
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As to the idea that advertising motivates people, remember the Edsel.
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Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'
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Efficiency is doing better what is already being done.
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There are only two things in a business that make money - innovation and marketing, everything else is cost.
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Our society has become an employee society.
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During periods of discontinuous, abrupt change, the essence of adaptation involves a keen sensitivity to what should be abandoned - not what should be changed or introduced. A willingness to depart from the familiar has distinct survival value.
Peter Drucker
The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast.
Peter Drucker
Profit is not the explanation, cause, or rationale of business behavior and business decisions, but the test of their validity.
Peter Drucker
The computer, being a mechanical moron, can handle only quantifiable data.
Peter Drucker
Plastic moments are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.
Peter Drucker
The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
Peter Drucker
Leadership is not rank, privileges, title or money. It is responsibility.
Peter Drucker
The concept of profit maximization is, in fact, meaningless.
Peter Drucker
